Paxxio and SmartHOTEL

We understand that your hotel may have recently been informed that SmartHotel is dropping support for your current booking engine, Paxxio Booking Engine. The team at Paxxio would like to reassure you that you do not have to switch to a new booking engine and that we would love to continue to work with you.

How we can help you

To ensure you don’t experience any interruption to your business, we recommend that we work directly together so that you retain your Paxxio booking engine without any disruption, loss of revenue, or any integration fees. 

Customers who switch to working directly with us at Paxxio benefit from:

  • Personal customer service from our dedicated team
  • A 20% discount on your total fee
  • No switching costs or hidden fees
  • Moreover, during the duration of your existing contract, you will not incur any payment obligations whatsoever.

Can my hotel still use the SmartHOTEL Channel Manager with the Paxxio booking engine?

Yes, the SmartHOTEL channel manager is fully compatible with the Paxxio booking engine. Paxxio has a long-term agreement with SmartHOTEL that guarantees ongoing seamless connectivity. Neither Paxxio nor SmartHOTEL has undergone any technical modifications that would render your Paxxio Booking Engine unsupported. The Paxxio Booking Engine you are currently using has been specifically designed to seamlessly integrate with the SmartHOTEL Channel Manager you have.

Will my bookings via and other OTA channels be impacted?

No, your OTA bookings will not be impacted. You can continue using SmartHOTEL as your channel manager and take advantage of its functionality, including the ability to distribute rooms to OTA channels, while also continuing to use your Paxxio Booking Engine.

Can I still use Mollie payments in the Paxxio Booking Engine?

Yes, there have been no changes to your booking engine that would impact Mollie payments. The Paxxio and Mollie integration operates solely through Paxxio technology and does not interact with other systems. If you are using the Paxxio booking engine, you can integrate it with Mollie payments seamlessly.

What are the advantages of using the Paxxio booking engine?

  • The Paxxio booking engine offers a range of unique features designed to enhance the user experience and streamline the booking process. 
  • It has a fast-loading interface and a minimal number of steps required to make a booking. The Paxxio booking engine prioritizes efficiency and convenience for industry-leading conversion rates. 
  • The Paxxio booking engine supports corporate codes, integrates with Metasearch platforms, and provides customizable filters to help users find the perfect accommodation. 
  • The strike-through pricing feature enables guests to easily identify discounted rates, while the ability to view multiple photos of each room allows for a comprehensive visual exploration.
  • Shopping cart functionality allows users to conveniently book multiple rooms or add packages alongside their reservations, ensuring a seamless and personalized booking experience. 
  • Upsell functionality that allows you to upsell extra products, such as a bottle of wine.

Can I offer upsells for add-ons like a bottle of wine in the room?

Absolutely! Using the Paxxio Booking Engine you can select and customize add-ons of your choice, including a bottle of wine or any other desired add-on. If you’re interested in adding this functionality to your booking engine, we can assist you in setting it up as part of the new agreement.

Can I connect Paxxio to Google Hotel Ads (Metasearch)?

Yes, you can connect Paxxio to Google Hotel Ads, ensuring your presence in paid listings and increasing your visibility.

Will I continue to see improvements in the booking engine?

Absolutely! We have recently secured additional funding, enabling us to invest in enhancing the functionality of the Paxxio booking engine. Our goal is to add features such as search saving, reservation management, and a revamped design, along with further improvements in our industry-leading looker-to-booker conversion rates.

What service do you provide?

  • For any questions or requests regarding your Paxxio booking engine, you can reach out to our team via email or phone, and we will provide assistance. 
  • Our team are experts on the Paxxio booking engine and increasing direct channel conversion, so we can provide more comprehensive support without the need to consult third parties. 
  • By working directly with us at Paxxio, you may even notice improvements in the level of service.

Why are you offering to do the support services yourself?

SmartHOTEL has recently made the decision to discontinue customer support services for those using the Paxxio booking engine. We want to acknowledge that we have enjoyed a great relationship and partnership with SmartHOTEL over the years. 

We understand the importance of maintaining uninterrupted operations for hotels, and we are fully committed to providing the support and services needed for a smooth transition. Despite these changes with Smarthotel, our utmost priority at Paxxio remains unchanged: to ensure that our customers can seamlessly continue using a booking engine without facing any disruption, set-up costs, or revenue loss.

What is the cost of working with Paxxio?

There are no additional costs to you. In fact, you can now enjoy the same product and service at a 20% lower cost. Rest assured that as long as your current contract with SmartHOTEL remains active, there is no need to make any payments to us. Payment obligations will commence once your booking engine contract with SmartHOTEL expires. Additionally, there are no changes to the terms and conditions of the agreement, and we will continue to provide the same services you are accustomed to.

I am interested in proceeding, what should I do?

Please let us know by either phone or email, and we will send you the new agreement for you to review. If you have any questions, we are more than willing to schedule a call to address them.